ClothingWiki

Shipping & Return

We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 14 calendar days from the date of delivery.

1. 14-Day No-Questions-Asked Return Policy

Customers may return eligible items within 14 days of receipt without providing a reason. The items must be in unused, unworn condition, with original tags and packaging intact.

2. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product received is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return parcels.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at help@clothingwiki.com within 14 days of receiving your order.

  2. Include your order number, reason for return (optional), and photos if applicable (e.g., damaged items).

  3. Our team will respond within 2–3 business days with return instructions and the return shipping address.

  4. Once we receive and inspect the returned item, we will process the refund within 7 business days.

  5. You will receive a refund confirmation email when your refund has been issued.

4. Refund Timeframe

Refunds are issued to the original payment method. Please note:

  • Credit/debit card payments may take at least 14 business days to reflect on your bank statement after processing.

  • PayPal refunds typically take at least 14 days, and in some regions, legal or regulatory requirements may delay PayPal refunds up to 30 days.

  • Shipping charges are non-refundable.

Refunds will only be issued after the returned item has been received and inspected by our team. Any items found to be worn, damaged, or not in original condition may be refused.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Undergarments

  • Clearance or final sale items

  • Items without original tags or packaging

Cancellations

Orders may be canceled within 12 hours of placement, provided they have not yet been processed or shipped. Once an order is dispatched, it cannot be canceled, and customers must follow the return process above.

Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us at help@clothingwiki.com within 48 hours of delivery with clear photos of the issue. We will review and, if validated, issue a replacement or refund at no extra cost.

Contact Us

For all inquiries related to shipping, returns, or refunds, please contact our customer support team:

Email: help@clothingwiki.com
Website: https://clothingwiki.com

We are committed to responding to all inquiries within 2 business days.

Thank you for shopping with ClothingWiki. We appreciate your trust and are here to ensure your shopping experience is smooth and worry-free.